About First Impressions

First Impressions is a Canadian family owned and operated company. Since 1983, our focus has been to provide quality products and the highest level of customer service possible. Our company was founded by Gerry Brookwell who believed in hard work, honesty and integrity and we continue to apply these practices to our work today. Our company began as a wholesale embroidery facility. Shortly after our start up in 1984 we were proudly embroidering garments bound for the 1988 Calgary Olympics – thousands of panels, sweaters, toques and jackets were headed to First Impressions to be decorated.

Our customer service team and production staff are by far the best in their field. We are extremely fortunate to work with such a hardworking, talented and dynamic group. Majority of our production staff have been with us for over a decade. With 100 years of combined experience, they are incredible machine operators who take great pride in every order. Our Sales and Customer Service team have a wealth of knowledge with over 96 years of combined experience. They are creative and dedicated to making sure every order exceeds expectations. You can be assured that your project is in the best capable hands in our industry. 

Our promise is 100% customer satisfaction, our business has been built on referrals and we are extremely proud and privileged to have such long standing relationships with our customers; many who have been with us since our beginning.

No order is too big or too small for us to handle, we are pleased to assist you with 1 item to 1000, we are happy to help, no matter the size!